Our Mindful Time Therapy Privacy Policy Last updated: 26th July 2026
Our Mindful Time Therapy we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and disclose personal information including health information through our website www.ourmindfultime.com and in the course of providing therapy services in Queensland, Australia. As a health service provider, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), regardless of our size or turnover. This policy applies to information collected via our website as well as information collected in connection with our clinical services.
1. What Personal Information We Collect Depending on how you interact with us, we may collect:
● Contact details: name, email address, phone number, and postal address. ● Information you provide through our contact or intake form, such as the reason for your enquiry and preferred contact method. ● Booking information: appointment times, session preferences, and details entered through our online booking platform Splose. ● Health information: if you become a client, this may include clinical notes, treatment history, assessments, diagnoses, referral letters, and Medicare/health fund details relevant to your care. ● Technical and usage information collected automatically via cookies and analytics tools when you browse our website, such as IP address, browser type, device type, pages visited, and referral source. Health information is treated as "sensitive information" under the Privacy Act and is subject to a higher standard of protection than other personal information
2. How We Collect Information
● Directly from you, when you complete our website contact/intake form, book an appointment, or communicate with us by phone or email. ● Automatically, through cookies and analytics tools when you visit our website (see Section 6). ● From third parties, where reasonably necessary for example, a referring GP, another treating practitioner, or a health fund and only with your consent or as otherwise permitted by law.
3. Why We Collect, Use and Disclose Your Information
We collect and use personal information for purposes including: ● Responding to enquiries submitted through our website. ● Scheduling, confirming, and managing appointments through our online booking system. ● Providing, planning, and managing therapy services, including maintaining clinical records as required by our professional and legal obligations. ● Billing, Medicare rebates, and health fund claims, where applicable. ● Complying with legal, regulatory, and professional obligations (for example, mandatory reporting or requirements of our professional association AASW. ● Improving our website and understanding how visitors use it, using aggregated analytics data. We do not use your personal or health information for direct marketing without your consent, and you may opt out of any marketing communications at any time.
4. Disclosure of Your Information
We do not sell your personal information. We may disclose personal information to: ● Third-party service providers who help us operate the Practice, such as our booking/practice management platform, website hosting provider, and IT support solely for the purpose of providing those services to us. ● Other health professionals involved in your care, with your consent (for example, for referrals or coordinated care). ● Medicare, the NDIS, or your health fund, where relevant to processing a claim or rebate. ● Regulatory bodies or authorities where required or authorised by law (for example, AHPRA, courts, or in circumstances involving risk of serious harm). Some of the third-party platforms we use (such as booking, email, or analytics providers) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle information in a manner consistent with the Australian Privacy Principles, in accordance with APP 8.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies (such as Google Analytics) to understand how visitors use the site and to improve its functionality. These tools may collect information such as your approximate location, browser type, device, and browsing behaviour on our site. You can disable cookies through your browser settings; however, this may affect the functionality of our website, including online booking. We do not use cookies to collect health information.
6. Data Security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include: ● Storing clinical records in secure, access-controlled practice management software. ● Using secure, reputable third-party platforms for website hosting and online booking. ● Limiting access to personal information to authorised personnel only. ● Retaining records only for as long as required by law and our professional obligations (health records are generally retained for a minimum period set by Queensland law and relevant professional standards).
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details in Section 10. We may need to verify your identity before providing access, and in limited circumstances permitted by law we may need to refuse or restrict access (for example, where access may pose a risk to your health or safety, in which case we will explain our reasons).
8. Data Breaches
In the unlikely event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can attempt to resolve the matter directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): ● Website: www.oaic.gov.au ● Phone: 1300 363 992
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact: Our Mindful Time Therapy Email: hello@ourmindfultime.com Phone: 0491 026 232 Address: Brushwood Crescent Cedar Grove, Queensland, Australia
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised "last updated" date.